At last I got some insight about the “Reverification Drive” of Department of Telecommunication (DOT) India and mobile service providers like Vodafone. A person named Rahul Sindwani of Customer Care, Vodafone, finally contacted me to explain the rationale for unilateral disconnection exercise of mobile services of Vodafone India in the name of “Reverification”.He informed that as per DOT guidelines they have instructions to disconnect all cellular connections, whose documentation is found non-complaint by the “authorities”. Now this is interesting on at least two counts. First, Vodafone has passed the buck upon DOT India for this whole mess. Secondly, who are these “Authorities” that see whether the documents in question are complaint or non complaint? Is it DOT, India or the Security and Intelligence Agencies?
It also raise an important question that if complete and proper documents in question have already been submitted at the time of getting connection, why Vodafone/DOT are again asking for the same? Without knowing who checked our documents and what deficiencies, if any, have been found by them, it is very difficult to believe the argument of DOT/Vodafone regarding lack of proper documentation. Perhaps, it is high time for a Right to Information Application (RTI Application) against DOT/Vodafone.
Vodafone also played the classic card of “Security” and “Public Interest” for this whole mess. Where is “Public Interest” in harassing law abiding and honest citizens and what “Security” purposes it is going to serve?
Meanwhile, I have once again communicated with Vodafone and asked for further details like the rationale for resubmission of documents, by whom my documents have been analysed, who are the authorities that analyses the documents, how would Vodafone indemnify the users whose documents have been misused and why should not a Consumer Case and Civil Proceeding be started against Vodafone.
I hope I would get some good, concrete and logical answers this time and not another eye wash response by Vodafone. Of course, the option of filing an RTI Application to elicit truth is always available to me.
